MANAGED IT SERVICES OVERVIEW

 Service Program
Sentry (maintain)
 Guardian (Manage)
IT Business Reviews  
Monthly Reporting  
Virtual CIO (vCIO) 
 Service Program
Sentry (maintain)
 Guardian (Manage)
Backup Monitoring  
Backup Testing (Test Restores)  
Backup Issue Resolution and File Restoration 

GO TO DISASTER RECOVERY

 Service Program
Sentry (maintain)
 Guardian (Manage)
Server and Network Monitoring, Alerting and Patching  
Issue Remediation  
Active Directory Organization/Standardization 
Onsite Support 

 Service Program
Sentry (maintain)
 Guardian (Manage)
Proactive Client Machine Monitoring and Patching  
Antivirus Licensing, Monitoring, Patching  
Email Spam and Virus Filtering 
Remote Connectivity Support 
Onsite Support 
Help Desk Services 

 Service Program
Sentry (maintain)
 Guardian (Manage)
Asset Mangement (licensing and hardware)  
Customer Portal (entering and updating tickets, tracking status)  
Vendor Liaison (applications, ISP, etc.) 
Dedicated Account Manager