HEALTHCARE IT SERVICES
COMPLETE IT SUPPORT FOR HEALTHCARE PRACTICES
The requirements of Healthcare IT are very different than the services and support typically required by other businesses. Time is of the essence, so we have Service Level Agreements (SLAs) that are tailored to keep your clinical staff focused on patients. If they go down – we’re on it! Workflows are different – and we understand how to get your IT network “on the same page” as your EHR (Electronic Healthcare Record) System. We’ve worked with all the different vendors, and can save you time, money and frustration by designing your IT network and supporting your practice.
In addition, Healthcare IT requires a thorough understanding of HIPAA and other federal regulations that govern the practice of healthcare. Our HIPAA Compliance Services provide you with the tools you need to comply with the HIPAA Security Rule – at a reasonable price and with a manageable level of effort.
EHR VENDOR MANAGEMENT
Having worked with hundreds of practices during the past 20 years, we’ve gained experience with NexGen, Centricity, eClinicalWorks, Athena, EyeMD, Allscripts, and others. We’ve worked with these vendors on both premise-based and hosted solutions, so we know the ins and outs and can be your trusted partner in navigating implementation and ongoing support.
HIPAA COMPLIANT BUSINESS ASSOCIATE
BEI is a HIPAA Compliant Business Associate, and unlike many IT support providers we understand the responsibility involved in this designation. We train our staff and make sure that our internal systems support the level of security needed to support HIPAA requirements. We’re experienced in requirements for laptop encryption and the storage and transport of PHI. We understand that business associates of covered entities are directly liable for compliance with certain of the HIPAA Privacy and Security Rules’ requirements.
WIRELESS (WIFI) FOR HEALTHCARE PRACTICES
Wireless requirements for healthcare practices are very different than for most businesses. Your staff is very mobile within the office, logging on and off PCs all the time, and using all types of peripherals (scanners, cameras, medical devices) for data input. Providers need to be able to roam across your entire network, without interruption. We understand the particulars in designing, tuning and supporting roust wireless networks for healthcare practices. Wireless networks for healthcare practices must consider end user devices (laptops, tablets, etc.) as well as physical environment and density and capacity issues.
SUPPORT FOR HEALTHCARE PRACTICES
We understand how critical IT support can be for a healthcare practice – if your EHR goes down, your providers cannot treat patients. So we have special SLAs (Service Level Agreements) for our healthcare practices. “Provider Unable to Treat” gets a response within 10 minutes, and we’re on it, getting your providers back in the business of treating their patients.
BEI’s HIPAA Compliance Services are designed to take the worry about HIPAA off your plate. All of your HIPAA issues and concerns are consolidated your Compliance Portal. We provide you with the tools you need to comply with the HIPAA Security Rule – at a reasonable price and with a manageable level of effort. From a Risk Assessment, through employee training and policies and procedures and more, BEI’s HIPAA Compliance Services will help you coordinate your compliance efforts and ensure that your practice is taking the necessary steps to compliance.