RemoteSite	24x7x365 Network Monitoring
Do you know… Is your hard drive space shrinking? Are your server processors running efficiently or are they maxed out? Are your servers struggling with too little memory? Is your Exchange database nearing its limit? How many people are connecting to Exchange at various times? Is your Internet connection is solid?  Is it down? These questions are critical to the health of your network – wouldn’t you like to know the answers?	RemoteSite Benefits Increased network uptime Improved network and hardware performance Fewer “growing pains” because we’re actively monitoring and managing your network capacity Lower costs and increased efficiency via resource allocation Protection against security breaches Automatic alert dispatch to BEI for response
Timely Reporting RemoteSite can automatically deliver reports via email – daily, weekly or monthly - whatever interval meets your needs.  Additional reports can be generated on demand whenever they are required. You can also view the RemoteSite web-based dashboard for information whenever you want it.  Views can be customized for specific individuals or departments, focusing on network performance that impacts specific areas. Information included in the reports includes availability, performance, capacity and trends.
Resolution Before You Notice a Problem! Unobtrusive probes configured on your network enable BEI to continuously monitor overall network performance as well as individual devices. Alerts are sent to BEI (and to you if you would like) when specific thresholds are exceeded. BEI evaluates the alert and takes the appropriate action, often resolving the issue before users notice any issues.	Items Monitored Include Servers: Windows Server, Exchange Server, SQL Server Internet Connectivity Specific Applications (Email, database, time tracking, etc.) Citrix Firewall, Router UPS Backups And many more…
Alert thresholds can be set for individual devices and applications, enabling us to tailor alerts to your organization’s needs. For example, you may have a database application that is used by a number of remote staff in widely dispersed locations. You want to know, 24 hours a day, if there is any problem with this application. On the other hand, you may have a time tracking program that is used between 8 am and 5 pm – if it goes down in the middle of the night you’d rather wait until the next morning for service. Based on our experience, industry best practices and your organization’s requirements, we’ll develop and tune an alerts system that works best for you. Notifications A rules-based notification system customized for your network will deliver alerts to BEI via email, pager or Short Message Service (SMS). We’ll take action according to parameters worked out in advance, while keeping you abreast of any network issues.

Customized Service Levels By adjusting the service level to your business requirements we can tailor a remote monitoring solution that meets your business’s needs – both in terms of network performance and cost. Selecting your most critical components for RemoteSite Gold service will provide you the quickest and most proactive response in a very cost-effective manner.

Alert Received RemoteSite Silver RemoteSite Gold During Business Hours Immediate Action Immediate Action Outside Business Hours Action Taken Next Business Day Immediate Action

RemoteSite Technical Specifications