OnSite Service ProgramDo you need a highly trained Network Engineer/Administrator but just can’t justify a full time staff member? BEI’s OnSite Service Program gives you the benefits of a dedicated Network Engineer at a much more reasonable price. Plus, you have the expertise of our entire staff to back you up!
You select a weekly schedule that suits your needs, in blocks of four or eight hours per day. For example, every Wednesday or every Tuesday and Thursday mornings. Additional service outside of the OnSite hours can be provided by combining the OnSite with either the Retainer or Block Hour Programs, or on a time and materials basis, with a discount for OnSite clients.
OnSite tasks can be customized to meet the needs of each client; typical maintenance tasks are listed below:
Workstation and Network Tasks
- Workstation hardware and application upgrades
- Workstation hard drive expansion and replacement
- Troubleshoot workstation hardware and software applications
- Printer installation
- Troubleshoot printer problems
- Installation of hubs, bridges, etc
- Troubleshoot hubs, bridges, cabling
Server Tasks
- Event log administration and maintenance
- User account maintenance including creation, deletion, password changes and policy, home directories, and login scripts
- Email account maintenance including creation and deletion
- Backup software administration and maintenance
- Storage maintenance
- Application service packs and patches
- Operating system service packs and patches
- BIOS and firmware upgrades
- Hardware upgrades and replacement including memory, network cards, and video cards
OnSite Client Profiles
A law firm with 50 users depends on BEI as their internal IT staff. We perform routine maintenance, resolve end-users issues, and coordinate the activities of other related vendors. With multiple servers and databases, billing programs, mail server and security-related equipment, this client requires three half-days per week. When issues come up that cannot wait until the next scheduled OnSite, the client emails or calls us for support. Because we are so familiar with the client’s computer infrastructure, we can usually resolve problems very quickly without requiring a site visit.
An engineering firm with over 100 users uses BEI to supplement their staff on a weekly basis. With multiple locations, numerous servers, databases and other related equipment, they have extensive support requirements. Because we see so many customers with different environments, we bring a perspective that is different from an internal IT manager. We work with this customer to develop process and procedures to manage their IT infrastructure, help with ongoing user issues that require additional resources, and work with the client to support network upgrades and other projects.
An association of 25 users has depended on BEI for years to plan and execute their IT network strategy. Servicing members, staff and consultants from all over the U.S. makes it very important that their IT network perform reliably. Email is critical, as is file sharing and access.
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