Block Support Program

For the most flexibility BEI offers the Block Hour plan.  Under this program BEI will provide you with a specified number of “block hours” of technical services over a one year period.  Such block hours can be used for the following activities:

• Service Calls
• Network Support
• Projects (so long as work is defined in a statement of work) – applied as a dollar value

Unless you are also participating in the OnSite Service Program, BEI suggests that a portion of the block hours for a monthly maintenance check on file server, network components and installation of service pack updates as needed.  This will help to ensure that your network is running at optimal efficiency.

Block Hour Client Profiles

A medical practice with multiple locations uses block hours for all their IT needs.  They are running Citrix, Microsoft Small Business Server and a SQL server to support their medical practice software.  In addition, the physicians use HP iPAQs via Citrix to remotely access the hospital clinical records as well as their own practice's medical practice software.

A construction firm with temporary locations at all their job sites uses BEI as an extension of their in-house IT staff. With block hours we complete projects, deal with end user issues, trouble shoot problems that are beyond the scope of or just too time demanding for the in-house staff, and fill-in during vacations. 

An association with over 50 users has an in-house IT staff that handles most day-to-day issues.  They purchase block hours on an ongoing basis for projects, support during vacations, unusual technical issues, and strategic advice regarding their data and voice network.