BEI Managed Service Programs
 |
You know how to hire and train your staff.
Do you know how to hire and train IT staff?
BEI does! |
| |
Shield
|
Sentry
|
Guardian
|
| Network Infrastructure- Servers |
- |
|
- |
Monitoring and Alerting
|
√ |
√ |
√ |
| Microsoft Operating System & Application Patch Management |
√ |
√ |
√ |
| Antivirus updates |
ο |
√ |
√ |
| Level 1 Troubleshooting & Support |
ο |
ο |
√ |
| Level 2 Troubleshooting & Support |
ο |
ο |
√ |
| Network Infrastructure - PC's |
- |
|
- |
| Monitoring and Alerting |
ο |
√ |
√ |
| Operating System, Key Microsoft Application Patch Management, AV updates |
ο |
√ |
√ |
| Troubleshooting & Support |
ο |
ο |
√ |
Network Infrastructure –
Firewall & Network Devices |
- |
|
- |
| Monitoring and Alerting, Patching and Updates |
ο |
ο |
√ |
| Support |
|
|
- |
| Scheduled Monthly Onsite Visits (hours/month) |
ο |
ο |
TBD |
| Business Hours Remote Support |
ο |
ο |
√ |
| Business Hours Onsite Support |
ο |
ο |
√ |
| Backups |
- |
|
- |
| Backups Monitored |
ο |
√ |
√ |
| Backup Testing |
ο |
√ |
√ |
| Documentation |
- |
|
- |
| License Management |
ο |
√ |
√ |
| Warranty Management |
ο |
√ |
√ |
| Asset Management |
ο |
√ |
√ |
| Reporting |
- |
|
- |
| Monthly Systems Management Report |
√ |
√ |
√ |
| Quarterly Business Reviews |
ο |
ο |
√ |
√ = included, ο = optional
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