|
BEI Managed Service Programs
| |
Shield
|
Sentry
|
Guardian
|
CIO
|
Network Infrastructure- Servers
|
- |
- |
- |
- |
Monitored
|
√ |
√ |
√ |
√ |
| Patch Management, AV updates |
√ |
√ |
√ |
√ |
| Managed (OS, application support and additional preventive maintenance) |
ο |
ο |
√ |
√ |
Security & Email
|
- |
- |
- |
- |
| Firewall, Router, Switch Management |
ο |
ο |
√ |
√ |
| AV & Antispam |
ο |
ο |
√ |
√ |
| DNS Management |
ο |
ο |
√ |
√ |
Network Infrastructure-PC's
|
- |
- |
- |
- |
| Monitored |
ο |
√ |
√ |
√ |
| Patch Management, AV updates |
ο |
√ |
√ |
√ |
Managed (OS, application support and additional preventive maintenance)
|
ο |
ο |
√ |
√ |
Support
|
- |
- |
- |
- |
| Scheduled Monthly Onsite Visits (hours/month) |
ο |
ο |
4 |
8 |
| Remote Support (hours/month) |
ο |
4 |
unlimited |
unlimited |
| Onsite Support |
ο |
ο |
unlimited |
unlimited |
| Emergency Support - Remote (calls/month) |
ο |
ο |
ο |
4 |
| Emergency Support - Onsite (hours/month) |
ο |
ο |
ο |
8 |
Backups
|
- |
- |
- |
- |
| Backups Monitored |
ο |
ο |
√ |
√ |
| Backup Testing |
ο |
ο |
quarterly |
monthly |
| Automated Offsite Backup |
ο |
ο |
10 GB |
20 GB |
| Disaster Recovery |
ο |
ο |
ο |
√ |
Documentation
|
- |
- |
- |
- |
| License Management |
ο |
ο |
√ |
√ |
| Warranty Management |
ο |
ο |
√ |
√ |
| Asset Management |
ο |
ο |
√ |
√ |
Reporting
|
- |
- |
- |
- |
| Monthly Systems Management Report |
ο |
ο |
√ |
√ |
| Quarterly Business Reviews |
ο |
ο |
√ |
√ |
Enhancements
|
- |
- |
- |
- |
| 30-day rolling Email Archive |
ο |
ο |
ο |
ο |
√ = included, ο = optional
|
